Before you are introduced
Message us with the new date, or say you want to cancel. If nobody is introduced, the advance is refunded in full; if she cannot accept, it carries to your next choice.
Once you are introduced
The advance is refunded in full only if she cancels or does not come. Otherwise it is not refunded if you cancel or change the plan, and the date can move only if she agrees; the advance stays on the booking. She has kept that day free for you and turned down others, which is why the rule is firm.
If she has to cancel
The rule above is for a client changing their mind. If we cannot provide the day you booked, it does not apply to you: we offer another verified companion free that day, and if none suits you, the booking is refunded.
Common questions
What if the family event is cancelled?
The same rule applies. If you know early, tell us early. Before you are introduced, the advance is refunded in full if nobody is introduced, or carries to your next choice if she cannot accept. Once you are introduced it is refunded only if she cancels or does not come, and the date can move only if she agrees.
Can I shorten the day instead?
Every booking is one full day; a shorter plan is still a day, at the same price.
How do refunds arrive?
The method and timing of a refund are stated in your booking confirmation, before you pay.